The product and engineering teams at M-TRIBES keep working on new features and product enhancements. Here's an overview of what's coming next and what’s recently launched.
Features to become available in the next app versions or with the platform update.
When searching for the location address in the Webbooker, the user will see autocompletion results including suggestions from Saved Places.
The driver apps are now better suited for environments where the Internet connection is poor. Drivers will get early feedback if the request can't be completed, and the app will be displaying a message on the map indicating that the connection is currently weak.
Features in development.
When creating a booking with custom content via API, tenants will be able to provide localized versions of all the user-facing text descriptions.
Dispatchers will be able to reassign an active booking to another driver. If this happens the booking will be taken over "as is" and not restarted.
We're introducing the concept of packages. Soon, customers will be able to create bookings with assigned packages and print shipping labels. Drivers will be scanning packages at stops to confirm package pickup and delivery and dispatchers will be able to flexibly route packages using driver tours.
A tenant will be able to define which classes must be open on a user's driver license for this user to be allowed to book a certain vehicle type. In other words, a user with only a scooter class on a license won't be able to book a car.
Dispatchers will be able to update certain booking and tour attributes after it has been dispatched.
Previously released features.
Dispatchers will be able to update the custom content of a stop after it has been dispatched. This is perfect for adding last-minute delivery instructions for drivers.
Managers of organizations will be able to force end a booking after it has been started. Previously this functionality was only available to administrators.
Braze, a tool for mobile marketing automation, will be available in the driver apps via Segment.
Customers will be able to save their frequently used places to the dedicated section of the profile. The ability to use them when creating bookings in the Webbooker will follow soon!
A dispatcher will be able to mark certain stops as express stops. An express stop becomes completed as soon as a driver confirms arrival at that stop.
Dashboard users will be able to view driver force utilization metrics and various ratios between bookings and drivers per service area. Contact our support if you'd like to enable the feature.
Tour Builder now supports partial booking dispatch. A dispatcher no longer needs to distribute all stops of a customer booking between driver tours to dispatch this booking.
The M-TOOLS platform will start masking the phone numbers of customers and drivers. The masking feature will be hiding real customer numbers from drivers and vice versa to protect the privacy of both parties. Contact our support if you'd like to enable the feature.
That's not all — we have more features to come that will improve how you and your customers use the M-TOOLS platform every day.